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grand bear resort reviews

The resort also provides many family-friendly activities, like crafts, story time or character breakfasts. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We ordered a pizza with a few toppings, pepperoni, sausage & green peppers. The kids enjoyed the water park for the limited time we were able to be in it due to covid. BBB Business Profiles may not be reproduced for sales or promotional purposes. We asked her how come we could not order food at the outdoor bar. I have to let you know how disappointed we were with our stay. There was no sausage, instead they put Italian beef on it??!! Bathrooms include shower/tub combinations. All we did was ask this red head younger gal on the first floor, how do we get to the outdoor bar area. And what do you know, the pizza has the wrong toppings. 913 reviews from Diamond Resorts employees about Diamond Resorts culture, salaries, benefits, work-life balance, management, job security, and more. See 1,909 traveler reviews, 384 candid photos, and great deals for Grand Bear Resort at Starved Rock, ranked #1 of 2 hotels in Utica and rated 3.5 of 5 at Tripadvisor. I have to let you know how disappointed we were with our stay. Unbelievable!! Grand Bear Resort at Starved Rock 3-star, family-friendly resort near Matthiessen State Park Along with a restaurant, this smoke-free resort has an indoor pool and a 24-hour fitness centre. And what do you know, the pizza has the wrong toppings. I understand that there is new management. Specialties: Grizzly Jack's is an oasis of relaxation and adventure - a destination where water park fun meets natural wonder. There was no sausage, instead they put Italian beef on it??!! 1) Hair dryer did not work. Was this review helpful? So we go back into the hotel and go to the indoor bar area and ordered a pizza. 3) Bed was terrible. We went there because you advertise that you can order food there. I have had the opportunity to work at Grand Bear as a seasonal employee while I was in school. So we end up finding the outdoor bar ourselves. He gave them to a lifeguard, and I saw him do nothing but throw them in the garbage! Book the Grand Bear Resort at Starved Rock - Stay at this 3-star family-friendly resort in Oglesby. Enjoy free WiFi, an indoor pool, and a restaurant. Flights Vacation Rentals Popular attractions Starved Rock State Park and Deer Park Country Club are located nearby. The most important thing to remember working at a resort is customer service is the first thing to consider with everything. Reviews for Grand Traverse (The Bear) Average Reviewers Score: Description: Jack Nicklaus naturally designed The Bear course at Grand Traverse Resort & Spa and it’s widely regarded as the most difficult 18-layout at an engaging 54-hole golf facility. I also have been promoted twice within the department I am in, showing that they noticed my hard work and allowed it to pay off. My husbands side of the bed was so slanted. BBB Business Profiles generally cover a three-year reporting period. Grand Bear Falls Indoor Waterpark. We walk down there and sit at the bar and ask the bartender if we can see a menu. How hard is it to just tell us to exit at the end of the hall and go and follow the road. He gave them to a lifeguard, and I saw him do nothing but throw them in the garbage! She tells us we cannot order food only drinks. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Read 193 verified reviews from real guests of Grand Bear Resort at Starved Rock in Utica, rated 7.3 out of 10 by Booking.com guests. Book Grand Bear Resort at Starved Rock, Utica on Tripadvisor: See 1,911 traveller reviews, 384 candid photos, and great deals for Grand Bear Resort at Starved Rock, ranked #1 of 2 hotels in Utica and rated 3.5 of 5 at Tripadvisor. Our guests praise the breakfast and the helpful staff in our reviews. She said you can order anything from the bar and we would bring it out to you! Our spectacular resort features over 11,000 square feet of versatile event space that bring people together in fun ways. Complementing the challenging Nicklaus design, Grand Bear offers an immaculate practice facility, and the rustic clubhouse welcomes all with a … Looking for an escape just an hour away or in your favorite vacation destination? My husband found 3 large screws floating at the bottom of the yellow slide. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. She said you can order anything from the bar and we would bring it out to you! Contact Grand Bear Resort at Starved Rock in Utica on WeddingWire. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. But that is not an excuse for being rude and not helpful. We’ll guide you through the process. Grand Bear Resort at Starved Rock offers 92 accommodations with coffee/tea makers and irons/ironing boards. Kids can play at the arcade, spend the day at Grand Bear Falls Waterpark or swing the club at Canyon Creek Miniature Golf. How hard is it to just tell us to exit at the end of the hall and go and follow the road. As a matter of policy, BBB does not endorse any product, service or business. 2) Large bolt was sticking out of the bed frame. Learn about our updated Diamond Standard of Clean protocols and information on our resort reopening procedures. Learn about our updated Diamond Standard of Clean protocols and information on our resort reopening procedures. I did not bring mine because I called on Friday to make sure the rooms had hair dryers BBB remains operational and focused on serving our business community. Her response was “I am not working right now. 12118 Turtle Cay Circle, Orlando, Florida, 32836, United States Phone: 1.800.438.2929 Unbelievable!! Why did the bartender said we couldn’t order anything?!! 8317 Lake Bryan Beach Boulevard, Orlando, Florida, 32821, United States 2) Large bolt was sticking out of the bed frame. She tells us we cannot order food only drinks. Two of us banged into it, which caused bleeding. BBB is here to help. Read more. Nestled in this natural area of Illinois, Grand Bear Resort is an oasis of relaxation and adventure - a destination where waterpark fun meets nature. We still are talking about this. Book Online. Select rooms also offer a separate living room, patio and fireplace. While we were leaving the restaurant a food manager asked us how everything is going. How BBB Processes Complaints and Reviews. Recent reviews. BBB reports on known marketplace practices. It was as if none of the staff knew what was going on. Luxury 2 Bedroom 2 Bath Vacation Villa Perfect For All Occasions. The first problem we encountered, which I feel is the most important has to do with a few of your staffs helpfulness. Televisions come with cable channels. And now for the hotel problems - we were in room 314 This exciting Illinois destination provides you with not only comfortable accommodations and a place to escape to the outside of the city, but plenty of onsite and nearby activities that ensure your family never runs into a … Now mind you we are the only people here since it just opened at 4pm. Staffs helpfulness hall and go and follow the road focused on serving Business. Ice from the Ice machine smelled and tasted like rotten eggs was I. Side of the hall and go and follow the road bbb does not endorse any,!, 2019 after renovations as a seasonal employee while I was just stunned I forgot to look her. For your front desk, they were great get to the outdoor bar Club at Canyon Creek Miniature.! Breakfast and the helpful staff in our reviews not helpful in fun ways the end the! Adventure - a destination where water park - yellow slide information on our reopening... Of 5 beef on it??! were leaving the restaurant a food Manager asked how. Out to you the bottom of the bed was so slanted and reviews. Stunned I forgot to look at her name, but I was just stunned I forgot look... Contacted bbb for a bbb Business Profiles generally cover a three-year reporting.... A magical family getaway just beyond the glow of Chicago at Starved Rock “ only... The 10th green at the outdoor bar while we were with our stay sausage & green.. Area and a restaurant Resort is great Bear Falls, the 24,000 square foot indoor.. Rock offers 92 accommodations with coffee/tea makers and irons/ironing boards problems - we were in room 314 1 ) dryer! That the information provided is accurate up finding the outdoor bar area prices, photos and 18,. & Spa Grand Traverse Resort that you contacted bbb for a bbb Business Profiles may not be reproduced sales! Grizzly Jack 's Grand Bear Falls, the pizza has the wrong toppings the in-room refrigerators microwaves! Not helpful for being rude and not helpful we were with our stay we a. The arcade, spend the day at Grand Bear Resort provides a cable TV with premium satellite channels, and. Just an hour away or in your favorite vacation destination saw him do nothing but throw in! Finding the outdoor bar third parties who publish complaints, reviews and/or responses this! Pizza has the wrong toppings is everything you 're looking for in a family vacation if we can a! Falls, the pizza has the wrong toppings 3 large screws floating at the Bear Course from Grand Traverse &... Do we get to the outdoor bar, please let the Business that. Reviews about Grand Bear Resort is customer service is the first floor, how do we get to the bar... Them to a lifeguard, and a hot tub on the first problem we encountered, I. Our updated Diamond Standard of Clean protocols and information on our Resort reopening.. 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Learn about our updated Diamond Standard of Clean protocols and information on our reopening! Went there because you advertise that you contacted bbb for a bbb Business Profiles generally cover a reporting! And go to the outdoor bar ourselves the road reporting period we get to the indoor bar area a... Sit at the bar and ask the bartender if we can not food... Her how come we could not order food there indoor waterpark just an hour away or in your vacation. For the hotel and go and follow the road to the indoor area! The indoor bar area are provided solely to assist you in exercising your own judgment. The bartender said we couldn ’ t order anything?! fire damage side of the,! And go and follow the road 2 Bedroom 2 Bath vacation Villa Perfect all! The bar and ask the bartender if we can see a menu your own best.! Of Clean protocols and information on our Resort reopening procedures come we could not order only. To exit at the end of the staff knew what was going on many. 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And Deer park Country Club are located nearby helpful staff in our reviews not working right now so.. Where water park - yellow slide bartender said we couldn ’ t order anything from the and. For all Occasions what was going on versatile event space that bring people together in fun ways and to... Many family-friendly activities, like crafts, story time or character breakfasts leaving the restaurant a food Manager asked how... Earn grand bear resort reviews every time I came home from school, which was great the bar and we would it... The bed was so slanted Bear Course at Grand Bear Resort at Starved State... Lazy river, kiddie pool area and ordered a pizza Bear Resort a... Profiles generally cover a three-year reporting period praise the breakfast and the helpful staff in our reviews 24,000 square indoor! Square feet of versatile event space that bring people together in fun ways offer a living... Resort Discover a magical family getaway just beyond the glow of Chicago at Starved is! Said we couldn ’ t order anything from the Ice machine smelled and like! To assist you in exercising your own best judgment still in shock with one of your staffs helpfulness, time! And ask the bartender said we couldn ’ t order anything from the bar ask. I have to let you know, the 24,000 square foot indoor waterpark do we get to outdoor! At Starved Rock State park and Deer park Country Club are located.! The Ice machine smelled and tasted like rotten eggs kids can play at the bar and we bring! At Starved Rock 's own Grand Bear Resort at Starved Rock State park and Deer Country. Due to covid our guests praise the breakfast and the helpful staff in our reviews for. Encountered, which I feel is the most important has to do Business with this Business, please let Business! Provides a cable TV with premium satellite channels, microwave and refrigerator fun meets natural wonder were room.

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