. You have to do the same work for another one. Press the button again to restart the Brush bar for vacuuming carpets. © 2020 iFixit — Licensed under Creative Commons — Privacy — Lift the wand handle cap and push on to the hose until it clicks into place. There are three buttons on the Dyson (DC24 was my model), two of which you use - ON/OFF switch and the BRUSH-BAR ON/OFF - but the third is hidden under the Brush-bar on/off switch. +1 for Gary's answer. It is slightly more difficult to refit than the lower duct hose. Press the button at the top of the handle and remove the bin from the machine. THIS IS A DEFECTIVE MOTOR AND DYSON OUGHT TO REPLACE IT FOR FREE UNDER THE LEMON LAW! Press the release catch and remove the hose from the appliance. Contact the Dyson Helpline when a service or repair is required. To empty the clear bin press the catch on top of the carry handle again to release dust directly into a dustbin. Roller Bar Brush & End Cap Dyson DC25 DC25i Ball Vacuum Cleaner Floor Head Kit . In this case, simply restore power to the vac. Fix Your Stuff. If the brush roller is not working, then you may notice that there is a lot of hair, string, or floss integrated into the bristles and wrapping their way around the roll. Check the entry duct hatch for obstructions and that the seal is correctly seated. Remove the bin and cyclone from the machine and unclip the cyclone top handle. Press firmly on the centre of the clear bin base to close. Do not use the Dyson vacuum cleaner or charger on wet surfaces and do not expose to moisture, rain or snow. There are three buttons on the Dyson (DC24 was my model), two of which you use - ON/OFF switch and the BRUSH-BAR ON/OFF - but the third is hidden under the Brush-bar on/off switch. Belt is still in great working condition and brush bar can be turned by hand with no substantial resistance. Unplug it and lay the vacuum on its back to examine the roller brush. 9. After reading Gary's post, I dug into the angle release mechanism down toward the wheels. I've checked the switch on the bottom near the ball, checked the belt etc. Do they have a main control board before I start searching for a broken wire. Lifts carpet pile without sticking and captures hairs with velour strips. £29.95 + P&P. If not, first make sure the brushbar switch is on, then try unplugging your Dyson, removing the brushbar, cutting any hair off, re-inserting the brushbar and pushing the red reset button down by the brush bar on the DC18, DC24 models and simply turning the brushbar off and on again on a DC25, DC40, DC41, DC50, DC75, small ball etc. Attach the stair tool to the tool holder on the side of the machine. I have had to relearn this at least 3 times. :). Small movements of the wrist will create a zig zag motion in the Cleaner head allowing easier cleaning around furniture. Is this right? For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565. Looks like a visit to a Dyson service centre. Reset the Brush bar. Slide the C-clip onto the machine, ensuring it clips into place on both sides. Store. You may have to try a few times to get the hang of it. You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881. NO REPLACEMENT MOTOR FOR THE US MODEL IS AVAILABLE, ONLY A 220- 240 VOLT DC IS AVAILABLE IN THE UK. Next stop is inside the ball! Check the changeover valve for blockages and remove as necessary. I know my switch has a bad spot, but it's working. Most cases of a jammed or stuck brush bar are quick and easy to fix, simply pulling the debris gently from the brush bar. When you push the brush-bar button, it also activates the Reset Switch momentarily to get the motor going for the brush-bar. Do not plug in or attempt to use the machine until it has been repaired by our engineer. The filters may be blocked. Do the same with the small brush switch next to the main power switch. This is a “reset” button. Once I disassembled my vacuum far enough to access the switch, I checked the continuity of the switch as I pressed down on the switch. Your machine has two washable filters which require washing at least once every 3 months. This would suggest there is a blockage somewhere in the machine. Mary Jane Melvin, PENDULUM56 Hi: The beater bar on my upright cleaner in't working. This is a “reset” button. Thermal cut out. This entry was posted on Tuesday, June 4th, 2013 at 3:37 pm and is filed under Dyson DC25. When you push the brush-bar button, it also activates the Reset Switch momentarily to get the motor going for the brush-bar. Press the button on the hose collar to release the Wand from the hose. See more locations. Using a Philips screwdriver or even a coin, unscrew the four screws that affix the brush to the brush bar assembly. I initially thought it was the brush-bar motor...and had almost purchased a new one. By this time, you should be able to pull apart the brush bar assembly. Does the vacuum work when plugged into another socket? Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. To help you figure out the steps to reset your vacuum, we made this short guide that includes an explanation on what exactly you could do. Our Customer Support Team will be able to solve your problem at 1-866-314-8881. Clear any hair or fibres from the cyclone shroud. Belt is still in great working condition and brush bar can be turned by hand with no substantial resistance. Reassemble and reset the Brush bar again. Upon closer inspection, you discover that the vacuum brush is not spinning. Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing. The Brush bar control button is not working. Press the wand release button and lift the wand out of the hose. Wash with cold water only. I have a DC25 that had the same behavior. Everything works great now. Over time, as you vacuum, this hair builds up and creates a big mass that eventually stops the brush from turning. The brush bar may not spin if the cleaner head is set too low. Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position. Additionally, does Dyson have reset button? Lay the machine on its front. Locate the C-clip into place and fit the Cleaner head to the inlet at the base of the machine. Unless you've previously opted in to receive marketing emails from us, we'll only use your email address to notify you when this item is back in stock. Dyson Cinetic Big Ball Animal Upright. How can I test the brush bar motor? Press the brush control button next to the On/Off switch to stop the brushes for use on delicate rugs, loop pile carpets and hard floors. Look at each ends of your brush. Almost gone . Some Dyson vacuums have removable cleaner heads, and if the head isn't locked into position, the motor that powers the brush bar won't operate. Taking care, remove the swivel C-clip connector and pull the cleaner head away from the vacuum's main body. It looks like the Soleplate isn't working. Switch off and unplug the machine before proceeding. be the switch .where do I get a fix for switch? More often that not when your Dyson DC25 is not spinning, it doesn't necessarily scream blue murder or that you may need the intervention of a professional to get it fixed, it could just be a basic problem like the brush bar being clogged with hair, thereby restricting movement. Do not use to pick up water. Every Dyson machine is really incredible on both carpets as well as bare floors. The hose on the upright had to be replaced twice, because it tore with use. It's possible that the wires to the switch came loose from the motor or motor power supply, and my "playing" with the wires fixed the problem - I'm not sure, but I at least I have two new switches on hand when the beater brush finally stops turning permanently. A clogged hose might also be to blame. Ensure that the connection pins underneath the Cleaner head are located correctly. Please login or register. Plug the machine in and recline into the vacuuming position. Slide the tool holder onto the side of the duct as shown. Get Big deals and Best Prices now. We can’t help you online. Moreover, Shark rotator brush roll is not working because of stuck hair and other similar debris. If the customer prefers to check the machine when the power has returned, wait for a minimum of 2 hours and ask them to call back. Power issue. This would suggest the machine has no power and is likely because the machine is not receiving power from the charger. However, it was the Reset Switch that ended up being the culprit. Replacement post filter for your Dyson vacuum cleaner. Almost gone. Release the bin from the cyclone by pressing the button on the back of the cyclone. Skip to main content. I have a Dyson DC77 animal + allergy upright vacuum. I can run the vacuum over the rug and it looks like it has never been done. The clear bin can be wiped with a damp cloth. A new one will need to be replaced by a Dyson Expert. So I concluded it was the switch (as I applied 12v to the motor and it worked). Refit the filter ensuring it sits flush against the inside of the ball. Before we suspect the worst, look to the front of the machine on the cleaner brush head. They can be washed, and need to be dried thoroughly before they can be put back on, so you might want to have a spare set of filters so that you can keep on cleaning. The brush bar is an important part to your cleaner and when it stops spinning you'll struggle to keep your carpets clean. Our Customer Support Team will be able to solve your problem at 1-866-314-8881. Then you can remove the brush bar and twist the two locking screws found on its base. Twist the filter and remove from the ball. You are not alone. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Please try again. The ball shell can be screwed back onto the bolt on the main duct of the machine. 9. Ensure the bin is completely dry before reassembling the machine. To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on. Press the button once to reset the brush bar, then flip the vacuum back upright, plug it in and power it on. Back Answers Index; 451010. And I took apart the housing. The Brush bar control button is not working. My guess is it is the motor that needs to be replaced - Dyson Cinetic Big Ball Animal Upright . 1. Lay the machine on its front. Lock the soleplate by turning both fasteners outwards as far as they will go. I'll have to try the restart suggestion Emm posted, but that is really annoying. And now, the switch for the brush bar is not working...I may as well take my rug out and friggen well beat it.. my dyson dc24 wand is stuck and wont release out of the mecanism the red button will not release the wand, robert.mcclain Turn the centre circle and remove the ball cover. Apologies. Unlock the handle by depressing the button near the cleaning head, using your foot. The Brush bar control button is not working, The Wand will not return to or pull out of the hose, The Brush bar, soleplate or Cleaner head is damaged, The part that needs replacing is not listed, The Cleaner head is lifting off the floor, Dyson Supersonic™ Hair Dryers for Hotels and Leisure, Issue not resolved, please speak to our Customer Support Team, The Brush bar is not spinning on the floor tool, Issue not resolved, speak to our Customer Support Team, ٱلْمَمْلَكَة ٱلْعَرَبِيَّة ٱلسَّعُوْدِيَّة. Cant work out where the vault is now? Ensure that you return the machine to the upright position by pushing it firmly into place until it clicks. Almost gone. Press the button at the top of the cyclone handle and remove the bin from the machine. No. Hey, Take a look at the elbow tube/brush bar to see how much hair and debris is caught in there. Check out the below video as an example of how to do this. thanks. I ordered 2 switches (one back-up), and reassembled my vacuum until the parts arrived. Check the Cleaner head. I can't tell for sure, because the switch terminals/exposed wire ends are covered with heat shrink tubing. Gary Phillips The on/off roller switch does not seem to - Answered by a verified Appliance Technician Read the get started guide, download the user manual, plus watch how-to videos for useful tips on using your tools. Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released. Namely, the brush bar has stopped spinning. Contact the Dyson Helpline when a service or repair is required. User knowledge first, I use this dyson rarely and always forget this: I have an older Dyson and to get the brush bar going you just hold down the base (with your foot normally) and move the handle down out of the upright position. As ever, comments and questions are welcome below. Your experience is the same as mine, I have the DC65 and it had gotten hold of a thread of carpet, I stopped it, pulled out the string, and then the roller wasn't working (due to no power to the motor, as I tested with voltmeter). The brush bar may not spin if the cleaner head is set too low. Once the parts are completely dry, reassemble and test the machine. It looks like the Soleplate is not working. Get support for Dyson V11 vacuum cleaners. On the left side is a small button. Before we suspect the worst, look to the front of the machine on the cleaner brush head. Besides, the brush roll of Shark rotator will not engage when the nozzle is not seated properly. Press the hose release catch and pull it away from the back of the machine. My beater brush turns only when I push forward; not when I pull back! David L Bean I recently resolve an issue with our Dyson DC14 Vacuum and thought I’d share the extremely simple solution as I didn’t see it on Dyson’s site nor in the user’s manual. £11.95 + P&P. Replacement cyclone for your Dyson vacuum cleaner. Pull the clear plastic catch on the base away from the bin. Usually, disassembling the vacuum is a must to get to the source of the issue. Hi: The beater bar on my upright cleaner in't working. 02/25/2019 by On my DC25 on the bottom on the beater brush there is a single slotted screw on one side you remove which then allows you to remove the entire end and slide out the beater bar for cleaning (awesome design Dyson:).